Refund policy

1. Eligibility for Returns & Exchanges

1.1 Products are eligible for return or exchange only if they are damaged, defective, or incorrect upon delivery.
1.2 The request must be raised within 48 hours of delivery.
1.3 Items must be unused, unworn, and in original packaging with all tags intact.
1.4 Products purchased during sale or promotional offers may not be eligible unless damaged or defective.

2. Return Process

2.1 To initiate a return, contact us at support@houseofveora.com with:

• Order ID

• Product images/videos clearly showing the issue

2.2 Our team will verify and respond within 24–48 hours.
2.3 Once approved, return instructions will be shared.

3. Exchange Policy

3.1 Exchanges are only applicable for damaged, defective, or incorrect products.
3.2 Exchange is subject to product availability.
3.3 If the requested product is unavailable, store credit may be offered.

4. Refund Policy

4.1 Refunds are processed only if a replacement is not available.
4.2 Approved refunds will be credited to the original payment method within 5–7 business days.
4.3 Shipping charges are non-refundable unless the return is due to our error.

5. Reverse Pickup

5.1 Reverse pickup will be arranged in serviceable areas.
5.2 In non-serviceable areas, customers may be required to self-ship the product.
5.3 Shipping costs for approved returns may be reimbursed (with valid proof).

6. Cancellation Policy

6.1 Orders can be cancelled within 12 hours of placing the order or before dispatch.
6.2 Once shipped, orders cannot be cancelled.

7. Important Notes

7.1 Slight color variations may occur due to lighting and photography.
7.2 Normal wear and tear or tarnishing over time is not considered a defect.
7.3 HOUSE OF VEORA reserves the right to refuse returns that do not meet the above conditions.

9. Contact Us

For any return or exchange requests, please contact:
Email: houseofveora@gmail.com

Last Updated: [Insert Date]