Refund policy

At House of Veora, we strive to ensure that you love your jewelry purchases. If you are not entirely satisfied, we are here to help.

Order Cancellations: You can request to cancel your order within 12 hours of placing it, or before it has been dispatched (whichever comes first).
To request a cancellation, please email us immediately at Houseofveora@gmail.com or WhatsApp us at +91 8796488250 with your Order ID.
Once dispatched, an order cannot be canceled.

Due to the delicate and personal nature of jewelry items, we offer returns or replacements under the following strict conditions:

Eligibility: Requests for return or replacement must be raised within 7 days of product delivery.
Acceptable Conditions for Return:
Product received was damaged, defective, or broken during transit.
Wrong product delivered (does not match the order summary).
Unboxing Video Requirement: To claim a return or replacement for damaged/missing items, an unboxing video recorded continuously from parcel opening without edits/cuts is mandatory.
Condition of Item: The jewelry must be unused, in its original condition, and returned with all original tags, boxes, and packaging intact.
Non-Returnable Items , Products on clearance sale or custom-made/personalized jewelry items are non-returnable unless received in a damaged condition.
Items damaged due to customer misuse, improper care, or contact with perfumes/chemicals are not eligible for return.

Once your return parcel is received and inspected by our team, we will notify you of the approval or rejection of your refund.
Approved Refunds: Refunds will be credited back to the original method of payment (UPI / Bank Account / Card) within 5 to 7 business days of item inspection approval.
For Cash on Delivery (COD) orders, refunds will be processed via Bank Transfer or UPI upon receiving customer account details.

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